FAQ Personalized

Frequently Asked Questions – Personalized Dog Products


🐶 How do I personalize my product?

Simply choose your product, upload a clear photo of your dog, and add your dog’s name (optional).
Our team will create a custom design based on your photo before producing your item.

 

📸 What type of photo should I upload?

For best results, please upload:

  • A clear, high-resolution photo

  • Your dog facing the camera

  • Good lighting (natural light works best)

  • No filters or heavy shadows

Blurry or low-quality photos may affect the final result.

 

🎨 Will the design look exactly like my dog?

Yes! Our goal is to create a realistic and accurate representation of your dog based on the photo you provide.
Minor artistic adjustments may be made to improve print quality.

 

✏️ Can I request changes or revisions?

We offer one free revision if needed.
Additional revisions may be available upon request.

 

⏳ How long does it take to create my personalized product?

  • Design creation: 2–3 business days

  • Production & shipping: 3–7 business days

You’ll receive tracking information once your order ships.

 

🚚 Do you ship internationally?

Yes, we ship worldwide.
Shipping times may vary depending on your location.

 

🧼 Are the products dishwasher and microwave safe? (For mugs)

Yes! Our ceramic mugs are dishwasher and microwave safe.

 

👕 How should I care for personalized apparel? (For t-shirts)

To maintain print quality:

  • Wash inside out

  • Use cold water

  • Do not tumble dry 

  • Avoid ironing directly on the design

🔄 Can I return or exchange a personalized product?

Because each product is custom-made, all personalized items are final sale.
However, if your item arrives damaged or with a printing error, please contact us and we’ll make it right.

 

📦 What if my order arrives damaged?

Please contact us within 48 hours of delivery with photos of the issue.
We’ll gladly replace or refund your order if there’s a problem.

 

🐾 Can I order products for different dog breeds?

Absolutely! We offer personalized products for all dog breeds, not just Chihuahuas.

 

💌 Is this a good gift for dog lovers?

Yes! Our personalized dog products make unique, meaningful gifts for birthdays, holidays, and special occasions.

 

🔒 Privacy & Photo Use

Your photos are used only to create your personalized product and are never shared or reused.